This policy applies to all paid subscriptions of Brilliants products (IronBook, Smart HRMS, Smart Billing, Smart Factory, Smart Inventory).
1. Free Trial
Our Free plan/trial requires no payment and no credit card. You may use it for as long as your usage stays within the free-tier limits (see Pricing) — no refund applicable since no payment is collected.
2. Money-Back Guarantee
- New paid subscribers are eligible for a full refund if requested within 30 days of the first payment.
- To request a refund, email contact@brilliants.in with your account details and reason for cancellation.
- Refunds are processed within 7–10 business days to the original payment method.
- The money-back guarantee applies once per business/account and is intended for customers trying a paid plan for the first time.
3. Cancellations After the Guarantee Period
- You may cancel your subscription anytime from your account dashboard or by emailing us.
- Cancelling stops future billing from the next billing cycle.
- No pro-rated refunds are provided for the remaining days of an already-paid billing period, unless required by law.
4. Non-Refundable Circumstances
Refunds will not be provided where:
- The account was suspended for violation of our Terms & Conditions
- The refund request is made after the guarantee window has passed
- The request pertains to custom setup, onboarding, or one-time services already delivered
5. Downgrades
If you downgrade from a paid plan to Free, you retain paid features until the end of your current billing cycle, after which Free-tier limits apply.
6. Failed Payments
If a renewal payment fails, we will attempt to notify you and retry the charge. Continued failure may result in suspension of paid features until payment is resolved.
7. Contact for Billing Issues
Brilliants
Email: contact@brilliants.in
Phone: +91-9146121280